Frequently Asked Questions
Frequently Asked Questions
Where is your main office located?
At Prim Park, close to Saturday Night Street Market, just 5 min drive from the International Airport CNX, it’s super-convenient to pick-up and drop-off your rental car at the main office. We provide FREE shuttle service to the airport!
How to contact our new office in Chiang Mai?
Address: Prim Park, 72 Tippanet Road, Muang, Chiang Mai 50100, Thailand.
Office Hours: Mon-Sun: 08:00 – 18:00
Phone: +66 876 22 77 99
What kind of driving license do I need to drive in Thailand?
If you are not resident and travelling as tourist your local car/motorbike driving license of your country is fine and will be accepted in Thailand up to 3 months. After 3 months we strictly recommended to apply a local Thai driving license.
How do I avoid leaving my passport as a deposit while renting a car in Chiang Mai?
Just rent your next rental car in Chiang Mai with Budgetcatcher. We do not need your passport, we take just a photocopy of your passport. Drive smart, drive Budgetcatcher!
Can I rent a car without a Credit Card?
All our cars are available for rent without a credit card. Of course we also accept all major credit cards so the choice is yours.
Does my hire car have a mileage limit?
Some companies charge you for every kilometer/mile that you travel in your Thailand rental car, but at Budgetcatcher all our rates are based on unlimited kilometers, giving you the freedom to relax and explore Thailand without unnecessary constraints.
Do I need Rental Car Insurance?
We all know how important insurance is and especially so in a foreign country. All our vehicles and customers are covered by First Class Fully Comprehensive Insurance, while we hope you never need it, it’s there if you do.
Do I Need to Purchase Extra Rental Insurance?
No – Select Budgetcatcher Insurance and have peace of mind during your car hire. With our full insurance cover you need to leave a small deposit only 5000 Thai Baht (approx. 150 Dollar) and no need to worry about additional excess. With this full insurance you will be fully covered and also includes damages to the undercarriage, tyres & windows. Unfortunately, some rental shops still try to sell unnecessary insurances to customers. Budgetcatcher’s All-In-One package is excellent value; You’re in an accident? No worry. Your deductible in case of personal negligence is only 5000 Thai Baht. If third parties are at fault, your deductible is even waived. With this insurance you can enjoy a full cover for any eventuality that might occur during your car rental with us.
Can I add additional driver to my rental car?
Add drivers on your rental contract for free! Budgetcatcher clients can take advantage of many great offers in Chiang Mai including unlimited free additional drivers!
Can I return or pick-up a car after office hours?
Yes you can!
All locations will allow returns after hours and will have procedures in place for your early or late return. Please check with the rental location when picking up your rental vehicle for exact procedure.
Our regular office hours are Mon-Sun, from 8 a.m. until 6 p.m. You may be charged an out-of-hours fee if you pick up or drop off your hire car outside the rental counter’s normal opening hours.